Frequently Asked Questions
Everything you need to know about shopping with Packer Shoes.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping via UPS and FedEx. Most orders are processed within 1-3 business days, excludes weekends and holidays.
Can I return or exchange a limited release product?
All 'Launch' and limited edition products are final sale. For general release items, we accept returns within 7 days of delivery in original, unworn condition.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. For security reasons, your billing and shipping addresses must match for high-value orders.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website.
Are all products sold on your site authentic?
Absolutely. Packer Shoes is an authorized retailer for all brands we carry, ensuring 100% authenticity on every item in our inventory.